Refunds & Return Policy
Refunds & Returns Policy
To request a refund, please email us at: support@restoredbylife.com.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If your return is the result of our error (incorrect item, damaged, defective etc.) we will provide free return shipping. In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business and an email confirmation will be sent.
* True postage fee. In many cases restoredbylife.com will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 14 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
restoredbylife.com reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from restoredbylife.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and RESTOREDBYLIFEINC is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
RESTOREDBYLIFEINC may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to restoredbylife.com.
Non-Returnable Items
Some items cannot be returned, including:
- Consultations
- Documents
- E-Books
Returns By Mail
You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:
- Pack your return in the original shipping package, if possible.
- Include the packing slip and return label, and indicate the reason for the return.
- Include all original packing materials, manuals and accessories.
- Send your returned order to the following address:
RESTORED BY LIFE, Inc.
333 West Brown Deer Road
Unit G - 330
Milwaukee, WI 53217
For proof of delivery, we recommend that you return items via UPS or insured USPS.
Unless restoredbylife.com is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.
NOTE: To facilitate refunds, it is best that you contact us at: support@restoredbylife.com before sending in your item(s) for a refund.
Refund Method
For online purchases:
Refunds will be credited to the original credit card or PayPal account.
If restoredbylife.com is experiencing technical difficulty or issues with its merchant account provider, restoredbylife.com reserves the right to issue refunds via company check or money order.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
Money-Back Guarantee Policy
Our 100% money-back guarantee applies to product purchases made within the last 30 days. If a product was purchased more than 30 days ago, the product is no longer covered by our policy. Customers who have received over $99 in refunded product are no longer covered by our initial guarantee and will be subject to review by our support team.